Outline Email purporting to be from Apple claims that the recipient must follow a link to verify his or her Apple Store account details within 48 hours or risk having the account deactivated.
Brief Analysis
The email is not from Apple. The message is a scam designed to steal login and credit card details.
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Last updated: 28th October 2011
First published: 28th October 2011
Article written by Brett M. Christensen About Brett Christensen and Hoax-Slayer
Example
Subject: Email Alert (Apple Store)
Dear Apple Customer,
Apple Technical Support just attempted to verify your online account information.
Unfortunately we are unable to verify it on our database today,
Take the following steps to ensure that your account has not been deactivated & Restore Your Account & Update your credit card Details:
by click on the [link removed] to restore your account within the next 48 Hours in Order to Continue using it .
Thank you.
Detailed Analysis
According to this email, which claims to be from Apple, the recipient's Apple Store account information could not be verified. The message instructs the user to follow an included link within 48 hours to verify the account and avoid account deactivation.
However, the email is certainly not from Apple. In fact, the message is a phishing scam designed to trick recipients into divulging their personal and financial information to Internet criminals. Those who follow the link will be taken to a bogus website designed to look like a genuine Apple Store page where they are asked to "login" as shown in the following screenshot:
Once they have "logged in" on the bogus site, users are then presented with the following "verification" form which requests address details, credit card information and even their email address and password.
If a victim fills in the form as requested, all the information provided can be collected by the criminals operating the scam. Armed with this stolen information, the scammers can then login to their victim's real Apple account and treat it as their own as well as conduct fraudulent credit card transactions. They can also hijack their victim's email account and use it to perpetrate further scam and spam attacks. The criminals may also be able to collate enough personal information from the bogus verification form and from the hijacked accounts to enable them to steal their victim's identity.
Both the scam email and the bogus website are disguised so that they seem to be genuine. The message uses HTML to make the link to the scam website appear to be legitimate. The formatting, colour scheme and navigation used on the scam website mirror those used on the real Apple website. And, in a further attempt to create an illusion of legitimacy, secondary links on the scam site point to genuine Apple web pages.
Phishing scams of this nature are very common. Users should be very wary of unsolicited emails that ask them to provide personal or financial information by following a link or by opening an attached file. If you receive such an email, do not click on any links or open any attachments that it may contain.
