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Last updated: 24th April 2012
First published: 24th April 2012
Article written by Brett M. Christensen
About Brett Christensen and Hoax-Slayer
We are taking the report of a recent event at the Seaford Subway® Restaurant, as highlighted through Facebook, very seriously. The described event as posted on Facebook would be unacceptable from our perspective and one which we believe Australian society would not accept. It is important however to ensure that only accurate information is being communicated and that facts are not being distorted or otherwise exaggerated. The negativity being directed to this store and their staff has become very serious with reports of innocent staff members being threatened with physical violence by people emotionally responding to Facebook posts without a detailed understanding.
We expect ALL customers to be treated with total respect and feel welcomed into any store around Australia at all times. We pride ourselves on excellent customer service and have policies and training programs in place to ensure our franchisees strive to deliver the highest levels of customer service. We will always continue to do this.
We have conducted a review of this event, including interviewing staff from this store at length and there was no intent by staff to upset the customer or their family. Staff at this store are very distressed by the suggestion that they would deliberately respond to a customer in such a negative manner.
The Seaford® Restaurant manager has spoken with the customer concerned to discuss the complaint and to make it clear that the customer and their family are always welcome to visit their restaurant at all times. The customer has also indicated that they wish the matter to be closed.
Whilst we understand people’s reaction to these comments, we certainly hope that it does not continue to be used to generate further hateful sentiments directed at individuals, but rather used as an opportunity to further publicise the need for compassion and understanding in these matters by us all.