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Last updated: January 11, 2013
First published: January 11, 2013
Article written by Matthew T. Christensen
Subject: Westpac Update Account Information
Westpac's Update Account Information
Dear Westpac Customer,
Your Credit Card has been Suspended, as an error was detected in your Credit Card information.
The reason for the error is
1. You have changed your billing address.
2. You have Submitted incorrect information during bill payment process.
3. Your credit/debit card has expired.
4. You didn't update your Westpac profile.
We need you to update your information for further use of this Credit Card.
you can do so via: [Link Removed]
If you have already confirmed your billing information then please disregard this message
As we are processing the changes you have made.
NOTE: If this is not resolved within 72 hours, we will be forced to suspend your Credit Card Permanently as it may be used fraudulently. The purpose of this verification is to ensure that your Credit Card account has not been fraudulently used
Westpac Online Customer Service
According to this email, which claims to be from Australian bank Westpac, the recipient's credit card has been suspended and he or she is required to resubmit personal information within 72 hours to reinstate the card. The message warns that failing to submit the required information will result in the permanent suspension of the card.
However this email is not from Westpac. Instead, it is a phishing scam designed to steal information from Westpac customers. Links in the message point to a fraudulent website designed to look identical to the genuine Westpac website. Upon clicking the link users will be presented with the following form:
If this from is filled in and submitted, the victim's credit card details and other personal information will be sent to the scammers and subsequently used to make fraudulent transactions. Victims may also be subject to identity theft.
Westpac has published information on such phishing scams via its website.
Phishing is a very common type of Internet scam that continues to gain new victims every day.
Westpac - Fraud and scams
Phishing Scams - Anti-Phishing Information