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Issue 159 - August, 2013 (1st Edition) - Page 14

MBNA 'Request to Terminate Online Card Services' Phishing Scam

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Message purporting to be from online credit card provider MBNA claims that they are processing the recipient's request to terminate his or her online card services. The user is instructed to click a link if he or she did not request such a termination and wishes to continue using the service.


© zentilia

Brief Analysis
The email is not from MBNA. It is a phishing scam designed to trick MBNA users into divulging their account login details to Internet criminals.

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NOTE: Your MBNA card services profiles.

Dear Customer,

We have received your request to terminate your Online Card Services. Your request is being processed and in 24hrs you will be unable to use your MBNA Online Card service. We are sorry for any inconvinieces we may have caused you.

If you did not request for your Online Card Services to be terminated please click on [Removed] customer support document to continue using the service.


2013 MBNA Bank Europe

Detailed Analysis
This email, which purports to be from online credit card service provider MBNA advises the recipient that a request to terminate online card services is being processed. The message claims that the request will be completed within 24 hours, after which the user will no longer be able to access the account.

However, claims the message, if the user did not make such a termination request, he or she can click a link in the message to cancel the request and continue using the service.

The message is not from MBNA and the claim that the account is set to be terminated is a lie. In fact, the message is a phishing scam designed to fool MBNA customers into handing their account login details to online criminals.

Customers taken in by the false claims in the message may believe that they must act quickly to stop their account being terminated and therefore click the link to cancel the termination.

However, the link leads to a fake webpage designed to emulate the genuine MBNA website. The bogus page asks users to provide the account username and password along with the security question and answer details attached to the account. After users click the "Submit" button on the fake page, they are automatically redirected to the real MBNA site and may not realize until it is far too late that they have been scammed.

Once the have collected the information submitted on the fake form, the criminals can then hijack real MBNA accounts, lock out the rightful owners, steal personal and financial information and commit credit card fraud and identity theft.

Genuine MBNA emails will always greet you with your title and surname and contain the last 4 digits of your card number.  They will never use generic greetings such as "dear customer".  MBNA has published information about how to report scam emails on its website.

Phishing continues to be a very common and effective method for scammers to steal personal information. Be wary of any message that claims that you must click a link or open an attached file to update account details or rectify a problem. It is always safest to login to all of your online accounts by entering the web address into your browser's address bar rather than by clicking an email link.

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Last updated: July 22, 2013
First published: July 22, 2013
By Brett M. Christensen
About Hoax-Slayer

MBNA - Reporting fraud
Phishing Scams - Anti-Phishing Information

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Issue 159 Start Menu

Pages in this issue:
  1. Warning - Grapes and Raisins Toxic to Dogs And Cats
  2. Circulating Warning Claims Antiperspirants Cause Breast Cancer
  3. Gareth & Catherine Bull Advance Fee Lottery Scam
  4. Does a Viral Video Really Depict a Snowfall in the Philippines?
  5. Wellness Company Woolies Voucher Hoax
  6. Qantas 'E-Ticket Itinerary Receipt' Malware Email
  7. The Tale of Pastor Jeremiah Steepek and the Homeless Man
  8. American Express 'Online Security Service Notification' Phishing Scam
  9. Dell Computer Giveaway Survey and Like Farming Scam
  10. Tear Drop Monument - Russian Gift to the United States
  11. Bank of America Merchant Statement Malware Email
  12. Disgraceful Hoax - 'All Facebook Companies' Donations to Help 9 Year Old Girl'
  13. 'Disneyland SuMMer Vacation' Free Tickets Like-Farming Scam
  14. MBNA 'Request to Terminate Online Card Services' Phishing Scam
  15. Burned Dog Paws Warning
  16. Tim Tams 'May Contain Traces of Human Flesh' Hoax Image
  17. Spurious Facebook Warning - 'Powerful Computer Viruses Named Trojans'
  18. Big W Samsung TV Giveaway Like-Farming Scam
  19. Siamese Pike Photograph
  20. Circulating Message Warns of Drug Called 'Molly'
  21. 'Confirm Your Apple Account' Phishing Scam
  22. Windows Live - Hotmail Account Closure Phishing Scam
  23. Circulating Internet Message Warns of Rotavirus Outbreak
  24. Facebook 'Graphic App' Privacy Warning Hoax
  25. Harvey Norman Like Farming Scam