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PHISHING SCAM - 'Upgrade Your Bigpond Account'


Message purporting to be from Australian internet and email service provider Bigpond claims that unused accounts are being cancelled to create more space and you must therefore click a link to re-activate your account and prevent its permanent closure.

Facebook phising
© studioarz

Brief Analysis

The email is not from Bigpond. It is a phishing scam designed to steal your Bigpond account details. The hijacked account will be used to run further spam and scam campaigns in your name.


Subject: Upgrade your Bigpond account

 Dear User,

This message is from admin messaging center to all account owners. We are currently upgrading our database and email account center so we are cancelling unused and used BIGPOND.COM account to create more space for new accounts. To prevent your account from closing you will have to update it below to know its status is active. To re-activate your 
account please click the link below



Note: Any account owner that refuses to update his/her account will 
loose his/her account permanently.
We apologize for any inconvenience this might cause you during this period.

© Copyright Bigpond 2014 Regulation​​

Detailed Analysis

PHISHING SCAM - 'Upgrade Your Bigpond Account'

This email, which purports to be from Australian Internet and email service provider Bigpond, claims that you must click a link to 're-activate' your account or risk losing the account permanently.

According to the message, the service is cancelling unused accounts as a means of creating more space for new accounts. Therefore, claims the message, you must show that your account status is active by following the link and performing an upgrade.

Message is Not From Bigpond - Phishing Scam

However, the email is not from Bigpond. It is a phishing scam designed to steal your Bigpond email account login details.

Clicking on the upgrade link will take you to a scam website that asks you to provide your account username, email address, and password. After you enter the requested information and click the 'Send Message' button, you will be taken to a second fake page that claims that the update has been successful and your account is again activated.

But, alas, the criminals will receive your account details and can subsequently use them to hijack your account. Once they have gained access, the criminals can then use the account to launch further email spam and scam campaigns. All in your name.

Similar Scams Target Other Popular Email Service Providers

This is by no means a new or unusual tactic. Very similar scam campaigns have been use repeatedly to target Bigpond users as well as customers of other popular email service providers all around the world.

Be very wary of any message that claims that you must click a link or open an attached file to update account details or avoid an account suspension. Your email service provider is very unlikely to send a message that asks you to click a link or attachment to provide login details or other sensitive personal information.

And any claim that a service provider is deleting accounts to free up space for new accounts is very likely to be bogus.

© studioarz

Last updated: August 14, 2014
First published: August 14, 2014
By Brett M. Christensen
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