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Phishing: 'Expiration Of Your BTinternet Email'


Message purporting to be from BTInternet claims that you must update all of your 'informations' via an attached form or risk the 'expiration' of your BTInternet email.

Phishing: 'Expiration Of Your BTinternet Email'
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Brief Analysis

The message is not from BT. It is a phishing scam designed to steal personal and financial information from BT customers.


Subject: Important : Expiration Of Your Btinternet Email !
Dear Customer,
We're constantly working to make Btinternet more professional, simpler and more convenient for our customers.
We will proceed update all our customers informations, and we will disable all accounts appear to be inactive.
Please help us to improve our services by giving your accurate information that will help us later in our project to improve our services.
1- Download the attached document and open it in a secure browser.
2- Follow the verification process and give us your correct information.
Our new verification measures have been put in place in 2014 to protect our customer's.


This check is done only once and will not be required on the future.

Phishing: 'Expiration Of Your BTinternet Email'

Detailed Analysis

BTInternet 'Expiration' Email Asks for 'Customer Informations'

According to this email, which claims to be from BTInternet, you are required to update all of your account information by filling in a form contained in an attached file.

The message warns that your account will be disabled if you do not update your details as instructed.

Email is a Phishing Scam

However, the email is not from BT and the claim that you must update details or risk account 'expiration' is a lie. In fact, the email is a typical phishing scam and is designed to steal your personal and financial data.

The attached file contains a form that asks for a large amount of information, including your account login details, your name and contact data, and your credit card and bank account numbers. Opening the attachment loads the form in your web browser.

Clicking the 'Submit' button on the bogus form sends all of the information to criminals who can then use it to commit financial fraud and identity theft.

Be Wary of Emails That Ask for Personal Information

Legitimate service providers will not ask their customers to provide sensitive personal information by filling in an unsecure form contained in an email attachment. Nor are they likely to ask users to click a link to provide such information.

Any email that asks you to open an attached file or click a link to supply personal and financial information should be treated as suspicious.

It is always safest to login to your online accounts by entering the address in your browser's address bar or via an official account app.

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Last updated: July 8, 2014
First published: July 8, 2014
By Brett M. Christensen
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