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Hotel Booking Confirmation Malware Emails

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Notification emails purporting to be from claim to be hotel room booking confirmations and urge recipients to open an attached file to view reservation details.

Beware Malware

Brief Analysis

The emails are not from and they are not genuine hotel room reservation notifications. The attached file contains malware that can infect the recipient's computer.



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Hotal reservation malware email

booking Hotel Confirmation:
Date Issue: 29/12/2014
Information is required to confirm your hotel reservation

Gravetye Manor Hotel

Arrival: 06.01.2015

Departure: 11.01.2015

Number of rooms: 1 (non-smoking)

Please do not hesitate to contact us if you have any questions. Customer Service Team

Your Reference ID is: 03390ZZ5 – anytime, anywhere!

Subject: Hotel booking confirmation

Booking confirmation 7356993432

Date: Monday , 23 July 2012

We have received the reservation for your hotel.

Please refer to attached file now to acknowledge the reservation and see the reservation details.

Arrival: 29 July 2012

Number of rooms: 2

If you have any questions regarding this reservation, please feel free to contact us. Telephone: English support [removed], Spanish support [removed]; Fax 1 866 814 1719; Email: [removed]

Yours sincerely,

Subject: Reservation Confirmation (4XQVC)

Hotel Confirmation: 0670206

Date: Tue, 24 Jul 2012 10:08:02 +0900
Here with you receive the electronic reservation for your hotel.

Arrival: Saturday, July 28, 2012
Departure: Sunday, August 05, 2012 Number of rooms: 1
Sincerely, Customer Service Team

Your Reference ID is: YPVFX

The reservation service is free of charge. We do not charge you any booking fees or administration fees, and in many cases rooms offer free cancellation.

Detailed Analysis

Messages purporting to be hotel room booking confirmation emails are currently being distributed to inboxes around the world. The messages, which claim to be from online booking website,, inform recipients that room reservations have been made for a specified date a few days hence. Recipients are invited to open an attached file to view full details of the supposed reservation.

However, the emails do not contain information about a real hotel booking nor are they from Like many previous such attacks, the messages are designed to trick curious recipients into opening an attached file to find out more information about a supposed booking or purchase. In fact, the attachment contains a trojan. Once installed, this malware can collect passwords and other sensitive information from the infected computer and relay it back to a remote server for collection and use by online criminals.

Versions of the malware emails have been distributed since late May 2012 and look set to continue. If you receive one of these fake hotel booking messages, do not open any attachments or click on any links that it may contain.

This malware campaign is similar to an earlier trojan attack that used fake flight ticket confirmation emails that falsely claimed to be from several airline companies.



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Last updated: September 4, 2015
First published: July 24, 2012
By Brett M. Christensen
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