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MBNA 'Unauthorized Payment Attempts' Phishing Scam


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According to this email, which purports to be from 'Online Card Services' at credit card provider MBNA, access to your card account has been limited to protect you against further unauthorized payment attempts. The email instructs you to 'download' and complete an attached form to remove the limits placed on the account.

However, the email is a phishing scam designed to steal your personal and financial information. It is certainly not from MBNA.

If you open the attached file as instructed, a bogus account update form will load in your default web browser. The form asks you to supply a large amount of personal and financial information, including your account username and password and your credit card numbers (see screenshot at bottom of this page).

But, after you input the requested details and click the 'login' button, the contents of the form will be sent to online criminals who will use it to hijack your account and use your credit card details and other information to carry out fraudulent activities in your name.

The scammers have sent the bogus HTML form as an attached file in an attempt to bypass browser phishing filters. If they had simply linked to a scam website in their email, the site may have been blocked by a phishing filter and the scam attempt would have been thwarted.

No legitimate financial service provider is ever likely to request sensitive personal information from customers via an unsecure email attachment. If you receive such a message, do not open any attachments or click any links that it contains. The MBNA website includes information about such phishing attempts along with an email address for submitting suspected scams.

   

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Example

Your security is important to us as it is to you. So we do everything we can to keep your account protected

After a period of inactivity, your Online Card Services session has been ended to protect your information.

To protect you against any further unauthorized payment attempts, we have limited access to your card account. Please take a minute to review the details below and what steps you need to take to remove the limits.

What to do next
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Please download the form attached to this letter, you will be provided with steps to restore your card account. We appreciate your understanding as we work to ensure your card safety.

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Other details
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There are no other details for this transaction at this time.

Yours sincerely,

MBNA Online Card Services





MBNA Phishing Form

Last updated: July 25, 2015
First published: July 25, 2015
By Brett M. Christensen
About Hoax-Slayer

References
Phishing Scams - Anti-Phishing Information
Email Phishing Via Bogus Attached HTML Forms
Identifying an email from MBNA