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NAB Survey Phishing Scam

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Message purporting to be from the National Australia Bank (NAB) claims that customers can earn a reward of $100 (or $120) by clicking a link and filling in an online form.

Nab Online Survey Scam
© Johnny Chang

Brief Analysis

The message is not from NAB and there is no reward. It is a phishing scam designed to trick recipients into giving their personal and financial information to Internet scammers. Similar scams are targeting customers of other major banks and companies. If you receive one of these emails, do not click on any links or open any attachments that it contains.



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You Have been chosen by NAB online departement to take part in our quick and easy 5 question surveys. In return we will send $120 AUD bonus to your NAB account and will be processing it within 5 working days - Just for your time

Helping us better to understand how our customers feel , benefits everyone ,
With the information collected we can decide to direct a number of changes to improve and expand our online services.
As part of our commitment to execellence , we want to make sure we met your needs during our conversation.
Would you please take a minute to answer a few questions to let us know how we did ?

Claim Your Rewards - Click Here

Note : For Security reason we will record ( IP Address , Time , an Date ) You will be provided with steps to claim your rewards , The system will validate the information that you entered with our records , If we are unable to validate the information electronically , you may no longer be able to receive this rewards . as the party who controls the data collected in this survey , may use your responses together with existing data it has about you to ensure its products and services meet your needs
NAB will treat data collected from you in accordance with NAB privacy policy

Subject: NAB Memeber Satisfaction Survey! 100$ Money Guaranteed!

National Australia selected you to access our survey.

We need you to complete an account update so we can unlock your account.

To start , please open our website and complete the form in order to receive your reward.

© 2013 National Australia - All rights reserved.

Detailed Analysis

According to this email, the National Australia Bank (NAB) is offering customers a reward of $100 (or $120) in exchange for clicking a link and filling in a customer survey.

However the email is not from NAB and the promised reward is naught but a figment of a grubby scammer's imagination. Those who click the link as instructed will be taken to a bogus webpage that hosts the following "survey" :

NAB Survey Phishing Form

A second portion of the form asks the victim to provide a large amount of personal and financial information:

NAB Phishing SCam Perosnal Info Form

Victims who fill in the form and click the "Next" button will be automatically redirected to the genuine NAB website. But, all of the information that they have submitted can be harvested by scammers and used to steal identities and commit credit card fraud.

In recent months, very similar scam messages have targeted customers of several other Australian banks, including Westpac and ANZ. Alternative versions claim to be from well-known companies such as McDonald's and Coke. All such scams use the promise of a monetary reward as a means of tricking people into divulging their personal and financial data.

While some such scam messages are fairly sophisticated, this one is quite crude. The spelling of the word "member" in the subject line is an immediate indication that the message may be suspect. Also, the scammers rather confusingly claim that users must also update details to "unlock" their accounts. This claim does not fit with the rest of the scam message and looks like it was taken from a different type of phishing scam.

No bank or company is ever likely to offer a substantial financial reward just for filling in an insignificant survey. And no legitimate entity would expect users to part with sensitive personal and financial data via an unsecure form. If you receive one of these messages, do not click any links or open any attachments that it contains.

Last updated: August 14, 2015
First published: June 6, 2013
By Brett M. Christensen
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