Debunking hoaxes and exposing scams since 2003!

Jump To: Example    Comments   References

American Express 'Request to Change Phone Number' Phishing Email

Jump To: Example    Comments   References

According to this email, which purports to be from American Express, the company has recently received a request to change the phone number listed on your account. Supposedly, the 'security notification' message is to confirm that you did request such a change.

The email explains that, if you did not make the request, you should click a link to review the listed phone number.

However, the email is not from American Express. The claim that the phone number for your account has been changed is a lie designed to trick you into clicking the link.

If you do click, you will be taken to a fraudulent website that includes stolen graphics and other components designed to make it look like a genuine American Express page.

The fake site contains a form that asks you to provide your credit card numbers, your social security numbers, your name and address details, and other identifying information (See screenshot at bottom of page).

Once you click the 'Submit' button on the fake form, all of the requested information will be sent to online criminals. The criminals can then use the information to commit fraudulent credit card transactions using your Amex account and steal your identity. American Express customers are almost continually targeted in such phishing attacks. American Express will not send you a generic email that asks you to deal with an account issue by clicking a link or opening an attached file.

The American Express website includes an email address for submitting suspected phishing messages.



Bookmark and Share

related Links

Related Links

Identity theft is one of the fastest growing crimes in the world. Learn how to stay safe online with Hoax-Slayer's comprehensive eBook:


Subject: American Express Security Notification

Confirmation of Your Phone Number Update
Dear Card Member,

We're writing to you because we recently received a request to change the phone number on the account referenced above through For your security, we are confirming that you made this request.

If you did not request to change the phone number on this account You can review your updated phone number at [Link removed]

If you requested this change, you don't have to take any action. Kindly Ignore this message.

Thank you for your Card membership.

American Express Customer Service

AmEx Phishing Scam Email

AmEx Phishing Scam Website

Last updated: May 21, 2015
First published: May 21, 2015
By Brett M. Christensen
About Hoax-Slayer

References" title="Phishing Scams - Anti-Phishing Information
Amex Submit Scam Emails

More stories!

'Internet Capacity Warning' Phishing Scam
According to this email, which claims to be from the 'Support Department' at 'Information Technology Services', your internet capacity is 70% full and you therefore need to contact support to avoid problems.
Published: July 6, 2015

Kroger 'Free Coupons' Survey Scam
Message being distributed across Facebook claims that users can receive free coupons from American retailer Kroger just by sharing a message and visiting a third party website to claim their prize.
Published: June 16, 2015

Pointless Facebook Warning - Hackers Posting Insulting Messages or Sexual Content In Your Name
'Hacker' alert messages circulating on Facebook claim that, without your knowledge, hackers are posting insulting or sexual messages that appear to come from you onto your Facebook Timeline.
Published: June 3, 2015