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Phishing Scam - eBay 'Registration Suspension' Email


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Outline

Message purporting to be from eBay claims that your account has been suspended because your registration information could not be verified. The email instructs you to click a 'confirm your registration' link to remove the suspension.

Brief Analysis

The email is not from eBay. It is a phishing scam designed to steal your eBay login details, your credit card number, and other personal information. If you receive this scam email, do not click any links or open any attachments that it contains.

   

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Example

Subject: A2554 Notice : eBay Registration Suspension - Section 9 Dear [Email Address Removed],

We are writing to alert you that your eBay account has been suspended, because your credit/debit card company declined eBay's attempt to verify your registration information that we have on file.

Per the User Agreement, Section 9, we may immediately issue a warning, temporarily suspend, indefinitely suspend or terminate your membership and refuse to provide our services to you if we believe that your actions may cause financial loss or legal liability for you, our users or us. To remove any limitations, you are required to confirm your eBay registration by following the link below :

Click here to confirm your registration

Due to the suspension of this account, please be advised you are prohibited from using eBay in any way until you confirm your registration.

Please note that this will also affect the ability to sell or bid on items.

This includes registering a new account.

Sincerely,
John Donahoe
Managing Director
eBay Safeharbor Department SD5

eBAy Phishing Scam

Detailed Analysis

Email Claims Your eBay Account Has Been Suspended

According to this email, which purports to be from eBay, your eBay account has been suspended. The email claims that the suspension was put in place because your 'credit/debit card company declined eBay's attempt to verify your registration information'.

The message instructs you to click a link to confirm your eBay registration and thereby remove the account limitations.

The email rather sternly informs you that you are 'prohibited' from using eBay in any way until your registration has been confirmed.

The email includes the eBay logo and mirrors the formatting style that eBay customers might expect to see in official eBay messages.

Email is Not From eBay - Phishing Scam

However, the email is not from eBay and the account suspension claims are lies designed to trick you into submitting personal and financial information to cybercriminals.

If you click the link as instructed you will be taken to a fake website created to resemble a genuine eBay login page. Once on the fake site, you will be asked to login with your user id and password.

After 'logging in' on the fake site, you will be taken to a bogus online 'verification' form that asks for your credit card number, name and address details and other personal information supposedly required to prove your identity.

After submitting the form, you may see a 'Success' notice that informs you that your account has been verified and the suspension removed.

But, all of the information you submitted can be collected by scammers and used to hijack your eBay account and commit credit card fraud. The scammers may also attempt to steal your identity using the information that they have harvested during the scam.

Because it conducts its business online, eBay is a primary target for phishing scammers. Keep in mind that eBay will never ask for your login details, credit card numbers or other sensitive information via a generic email.

If you receive such an email, do not click any links or open any attachments that it contains.

eBay has published information about phishing scams and how to report them on its website.

Beware of Phishing Scams

Last updated: February 9, 2015
First published: February 9, 2015
By Brett M. Christensen
About Hoax-Slayer

References
Phishing Scams - Anti-Phishing Information
eBay - Phishing Scams






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