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Fiserve 'Secure Message' Malware Email

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This email, which purports to be from financial services provider Fiserve, claims that you have received a secure message. The email instructs you to open an attached .zip file to read the encrypted message.

However, the email is not from Fiserve and the attachment does not contain a message for you, secure or otherwise. Instead, the attachment harbours malware.

If you open the attached .zip file as requested, you will find that it contains a .exe file. If you then click this .exe file, malware may be installed on your computer.

The exact type of malware in the attachment may vary. It may install a version of the Cryptolocker ransomware along with other types of malware that can steal passwords from the infected computer and allow criminals to take control of the computer.

Variants of this attack have been distributed for several years.

If you receive one of these emails, do not click any links or open any attachments that it contains.



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Subject: Fiserv Secure Email Notification - 5949087

You have received a secure message

Read your secure message by opening the attachment,

The attached file contains the encrypted message that you have received.
To read the encrypted message, complete the following steps:
- Double-click the encrypted message file attachment to download the file to your computer.
- Select whether to open the file or save it to your hard drive. Opening the file displays the attachment in a new browser window.

To access from a mobile device, forward this message to [email address removed] to receive a mobile login URL.

If you have concerns about the validity of this message, please contact the sender directly. For questions about secure e-mail encryption service, please contact technical support at 888.624.4922.

2000-2015 Fiserv Secure Systems, Inc. All rights reserved.

Malware Detected


Last updated: May 14, 2015
First published: May 14, 2015
By Brett M. Christensen
About Hoax-Slayer

Fiserv Secure Email Notification – fake PDF malware
Threat Outbreak Alert: Fake Secure Message Notification E-mail Messages on February 12, 2013

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