Netflix “Payment Failed” Scam Email Resurfaces

Netflix Subscription Suspension Phishing Scam

tl;dr

Scammers are sending fake Netflix emails claiming that your subscription has been paused due to a failed payment. The message includes a link to a phishing site designed to steal your personal and financial details. The email is not from Netflix. Do not click the link or reply.

Overview

A long-running phishing scam is again circulating via email, targeting Netflix customers. The scam message claims your Netflix subscription has been temporarily suspended because your recent payment was unsuccessful. You are instructed to "renew" your subscription by updating your payment details via a provided link.

The email uses the Netflix name and logo and is formatted to look like an official communication from the company. However, it is a fake designed to trick you into giving criminals your sensitive information.

How the Scam Works

If you click the link in the email, you will be taken to a phishing website that closely mimics the genuine Netflix login page. The fake site will ask for your Netflix account email and password, followed by your credit card details and other personal information.

Once submitted, this information is sent directly to the criminals behind the scam. They can then use your Netflix login to hijack your account and your payment information to commit credit card fraud or identity theft.

Common Characteristics of the Scam

While wording and layout may vary, the scam emails typically:

• Warn that your Netflix account will be suspended or has already been paused.

• Claim a payment could not be processed.

• Urge you to click a link to update your payment details.

• Use a fake sender address that may look similar to an official Netflix address but is not legitimate.

• Contain spelling or formatting issues, though some versions are well-crafted and convincing.

What to Do if You Receive One of These Emails

If you receive one of these scam emails, do not click any links or download any attachments that it contains. Do not reply to the message.

If you are concerned about your Netflix account, sign in by entering the address directly into your browser or via an official app. If there is an account problem, you will be notified after you log in.

A Scam That Won’t Go Away

Phishing scams targeting Netflix users have been around for many years and show no signs of stopping. The streaming service’s popularity makes it an attractive target for cybercriminals, who know that even a small percentage of recipients falling for the scam can be profitable.

The safest approach is to treat any unsolicited email about account suspension, payment failure, or urgent action with suspicion. Always verify by logging in through the official website rather than clicking a link in an email.

A screenshot of the scam email: